Embassy Suites by Hilton Chicago Downtown Magnificent Mile

The female bar tender on the evening of March 20 was very rude and unprofessional!! We ordered food and when she brought the check I gave her my card as she went to the register I put $10 in the tip jar she opened the payment book and immediately looked for the tip she screamed out zero and glared at me. It was very embarrassing and humiliating. I wish I had taken the $10 tip back because she didn’t deserve it. I kept my emotions in check but had I seen her outside of the hotel I would have shown her what a zero tip looked like. She will keep me from coming back to this hotel.

Great location! Love breezeway to check-in/out & bellhop service! Parking “offsite” able to access direct from building with in&out privileges. Took impromptu 5min drive to Navy Pier (cold winter nite Otherwise would be lovely, quick 15min walk). Beautiful hotel! Love the open feel, glass balconies, glass elevators. Family friendly! Also romantic vibe for couples. Impressive complimentary evening drink/snack offer + snack tray sent to room! Breakfast exceptional-endless grab&go options + MADE TO ORDER hot options! Didn’t use pool but temp felt decent. 2room suite plenty spacious for family of 5 - LOVE separate bedroom/sitting room with actual DOOR between. bathroom needs update in our suite + need detailed TLC cleanliness (corners/under vanity area) Minor, Very happy with cleanliness overall thru hotel. Personable staff. Fantastic value.

Room was huge & really liked having the suite to accommodate for when others were up early or stayed up late. The complementary breakfast & cocktail hour was great too! Very friendly bartender. EXCELLENT location, Navy pier & River Walk in walking distance & fantastic restaurants all around!

We always enjoy that Embassy Suites offer breakfast. It seems like there wasn't as many food options as I've seen at other ES hotels, but maybe I just forgot. The location was great, although parking is a bit confusing - if you don't know what to look for when entering the parking garage, you may never find it. It's labeled with a whole bunch of other things (movie theater, hospital), so it's hard to know for sure that you're in the correct ramp. We came from a small town in Iowa, so we're not really used to big city driving, so clearer signs would've been appreciated. The fact that you have to take 3 different sets of elevators is also a bit confusing, but people are very helpful in explaining where to go. Front desk staff was very friendly and helpful.

The hotel was overall clean. The breakfast was descent. Food was ok. My family enjoyed the omelet station. It was located in an area near many things. Even in walking distance. The staff was very friendly and extremely helpful for the most part. The view was great.